Chatbots are taking the tech world by storm. This technology which helps humans converse with computers in their native language via a computer interface.
One issue with chatbots’ future viability is developers’ focus on enabling more natural and human-like conversations with users. This is a lofty goal, given that AI is not yet able to deliver on the promise of natural language processing (NLP). Because most chatbots still use retrievalbased deep-learning models instead of generative ones, users are aware they are interacting with a machine.
A chatbot platform is a pre-designed framework that tries to simplify bot-making components for users. The year 2016 was chatbot’s year. That doesn’t imply that people you come across may know all about bots. It is important to consider this while building a chatbot. We have shared best practices that can be leveraged for building chatbots and ultimately deliver a bot that is user-friendly.